RealGreen Product Owner

Job Summary

The RealGreen Product Owner is a subject matter expert (SME) responsible for the overall success and continuous improvement of the RealGreen software platform across the Thrive Brands division of SavATree. This role acts as the primary IT liaison and support lead for RealGreen, partnering closely with internal stakeholders and external vendors to drive efficiency, scalability, and exceptional service delivery through the platform.

Job Description

Position Title: RealGreen Product Owner
Location: Remote - candidates located in Central Time (CST) or open to work CST-aligned hours preferred
Travel: 10–20%
Salary Range: $70,000–$100,000 Per Year

Position Overview:
The RealGreen Product Owner is a subject matter expert (SME) responsible for the overall success and continuous improvement of the RealGreen software platform across the Thrive Brands division of SavATree. This role acts as the primary IT liaison and support lead for RealGreen, partnering closely with internal stakeholders and external vendors to drive efficiency, scalability, and exceptional service delivery through the platform.

What a day is like:
You’ll serve as the go-to expert for RealGreen, working collaboratively across departments to enhance user experience, troubleshoot system issues, and ensure that the platform supports business goals across multiple branches. You’ll own the software from an IT and help desk perspective, driving improvements and maintaining strong relationships with WorkWave’s RealGreen team. Your work will involve both strategic planning and hands-on problem solving to keep operations running smoothly.

Key Responsibilities:

• Serve as the RealGreen system owner, overseeing integration, configuration, upgrades, and maintenance.
• Act as help desk lead for RealGreen, managing support tickets, training users, and resolving technical issues.
• Partner with WorkWave/RealGreen to escalate issues, request enhancements, and ensure optimal platform performance.
• Continuously evaluate system usage and recommend improvements to drive efficiency and user adoption.
• Lead internal initiatives related to RealGreen system updates, feature rollouts, and training programs.
• Collaborate with branch leaders and corporate stakeholders to understand business needs and translate them into platform solutions.
• Manage platform support and configuration across multiple branches and business units.

What kind of person are we looking for?

• Experience managing or administering RealGreen or other field service management software, ideally across multiple locations.
• Strong understanding of field service operations, preferably in lawn care, landscaping, or related green industries.
• Ability to translate user needs into software improvements or workflows.
• Excellent communication, organizational, and project management skills.
• A customer service mindset and a continuous improvement mentality.
• Bachelor's degree or equivalent experience in IT, Business, Operations, or a related field.

Why you will love working here:

• Be part of a growing, innovative team within a national industry leader.
• Thrive in a collaborative, remote-friendly environment.
• Help shape how technology drives efficiency and customer satisfaction.
• Access to professional development, continuing education, and industry certifications.
• Competitive salary and comprehensive benefits including health, dental, PTO, and a matched 401(k).

What is essential:

• Must be authorized to work in the U.S.
• Availability for occasional travel (10–20%) to branches and vendor sites across the continental U.S.
• A strong sense of ownership, accountability, and a service-first mindset. 

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The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose they pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)